Network World reports that the Hilton Americas hotel in Houston has decided to use biometrics — a facial recognition system from 3VR Security — to identify its employees, its guests and their luggage:
Hilton Americas-Houston’s new networked digital-video system also includes facial recognition capability so Hilton can input a digital facial image that can send out an alert related to that individual if picked up by the video surveillance cameras.
“A homeless person was trying to sneak into the hotel, and we got a shot of him and put it in the system,” explains John Alan Moore, the hotel’s director of security and life safety, by way of example. When the video system picked him up trying to enter the hotel again, the system sent off an alert, so security might escort him off the property. […]
In any serious cases related to any trouble, the video surveillance footage is stored and can be e-mailed to insurance carriers or the local district attorney. The system has 1TB each of storage and backup and only saves movement in clips.
In its press release, the hotel says it will identify repeat customers with the facial recognition surveillance system:
According to Moore, “We will be able to tie in with front office systems to flag our Gold Card members in order to be able to blow them away with service. This is another tool to be used to keep Hilton as the leader in the industry.”
The hotel claims that the system has “90 percent accuracy,” but I’d like to see the scientific data behind that claim.