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    FTC: Identity Theft Tops List of Consumer Complaints Again

    The Federal Trade Commission has released the top list of consumer complaints for 2010 (pdf), and identity theft continues to be a significant problem. It is especially problematic in Florida, which is “the state with the highest per capita rate of reported identity theft complaints, followed by Arizona and California.”

    The list showed that for the 11th year in a row, identity theft was the number one consumer complaint category. Of 1,339,265 complaints received in 2010, 250,854 – or 19 percent – were related to identity theft. Debt collection complaints were in second place, with 144,159 complaints.

    The report breaks out complaint data on a state-by-state basis and also contains data about the 50 metropolitan areas reporting the highest per capita incidence of fraud and other complaints. In addition, the 50 metropolitan areas reporting the highest incidence of identity theft are noted.

    For the first time, “imposter scams” – where imposters posed as friends, family, respected companies or government agencies to get consumers to send them money – made the top 10. The FTC also has issued a new consumer alert, “Spotting an Imposter”, to help consumers avoid imposter scams.

    Here’s more from the report’s executive summary:

    • The Consumer Sentinel Network (CSN) contains over 6.1 million complaints dating from calendar year 2006 through calendar year 2010. There are over 7.8 million do-not-call complaints from this same time period.
    • The CSN received over 1.3 million complaints during calendar year 2010: 54% fraud complaints; 19% identity theft complaints; and 27% other types of complaints.
    • Identity theft was the number one complaint category in the CSN for calendar year 2010 with 19% of the overall complaints, followed by Debt Collection (11%); Internet Services (5%); Prizes, Sweepstakes and Lotteries (5%); Shop-at-Home and Catalog Sales (4%); Impostor Scams (4%); Internet Auction (4%); Foreign Money Offers and Counterfeit Check Scams (3%); Telephone and Mobile Services (3%); and Credit Cards (2%). […]
    • Colorado is the state with the highest per capita rate of reported fraud and other types of complaints, followed by Maryland and Nevada.

    3 Responses to “FTC: Identity Theft Tops List of Consumer Complaints Again”

    1. Ulf Wolf Says:

      Seeing as non-delivery/payment for goods is now the most reported cyber crime in the nation, it’s no surprise that a good friend of mine was severely scammed late last year, which drove her to look for a good defense. She found it.

      Today, whenever the online auction (or online classified) transaction is of a significant value she INSISTS on using a legitimate online escrow service.

      It’s like a litmus test, she tells me, whenever you insist on using a bona fide online escrow (like, and refuse to listen to their reasons why not, the scammers scramble for the hills. It’s actually liberating.

      Her new motto in self-defence: When in doubt, escrow.

    2. IDTheftReview Says:

      It is quite frustrating to know that the incidence of identity theft has gone higher. And with this happening in populated areas of major cities, people could not easily go by their busy routines because they might become a victim of identity theft. If you live in the affected areas, you should always be careful of sharing personal information even when just riding a cab.

    3. Grahak Complaints Says:

      you are right brother

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