Facebook CEO Mark Zuckerberg, whose company has faced mounting criticism — from the public, experts, regulators and even the social-networking site’s former privacy chief — over its many changes to users’ privacy settings as well as privacy problems with its advertising set-up, has penned an open letter published by the Washington Post.
Facebook has been growing quickly. It has become a community of more than 400 million people in just a few years. It’s a challenge to keep that many people satisfied over time, so we move quickly to serve that community with new ways to connect with the social Web and each other. Sometimes we move too fast — and after listening to recent concerns, we’re responding.
The challenge is how a network like ours facilitates sharing and innovation, offers control and choice, and makes this experience easy for everyone. These are issues we think about all the time. Whenever we make a change, we try to apply the lessons we’ve learned along the way. The biggest message we have heard recently is that people want easier control over their information. Simply put, many of you thought our controls were too complex. Our intention was to give you lots of granular controls; but that may not have been what many of you wanted. We just missed the mark. […]
Here are the principles under which Facebook operates:
— You have control over how your information is shared.
— We do not share your personal information with people or services you don’t want.
— We do not give advertisers access to your personal information.
— We do not and never will sell any of your information to anyone.
— We will always keep Facebook a free service for everyone.