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    Economic Times: Data security, client privacy biggest challenge for BPOs: Study

    The Economic Times takes a look at a study by KPMG and the Data Security Council of India. They questioned 50 Indian business process outsourcing organizations and found that privacy was a major challenge facing the BPOs.

    The biggest challenge facing the BPO industry today is addressing the data security and privacy governance of their clients, but most Indian companies have already embraced the processes required to deliver secure outsourcing services, according to a survey. […]

    Almost 50 per cent of the companies are negotiating contracts to ensure that any liability arising from vulnerabilities in the client’s environment are borne by the client. In addition, more than 75 per cent of the firms involve process owners and lines of business as part of data security initiatives. […]

    As per the survey, only 44 per cent of the respondents were fixing a liability on third party vendors to report new threats and vulnerabilities in their products and services.

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